Shipping Policy

Shipping Policy 

1. Order Processing Time 

Orders are typically processed within 1-2 business days before being shipped. Please note that processing times may vary during peak seasons or promotional periods. 

 

2. Shipping Rates

  • Orders will be subject to standard shipping fees, which are calculated at checkout based on the destination. 

  • Free Shipping on Orders of €100+

 

3. Estimated Delivery Times 

Shipping times vary depending on the destination: 

  • United States: 5-15 business days 

  • Europe: 5-10 business days 

  • Canada: 10-15 business days 

  • Australia & New Zealand: 10-15 business days 

Please note that these timeframes are estimates and may be affected by factors such as customs delays, peak seasons, and courier disruptions. 

 

4. Tracking Information 

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for the tracking information to be updated. 

 

5. Customs, Duties & Taxes 

For international orders, import duties, VAT, and taxes may apply upon arrival in the destination country. These charges are determined by local customs authorities and are the sole responsibility of the customer. SimplyVirtues has no control over these fees and cannot predict the amount charged by customs. 

If you refuse to pay customs duties and the package is returned, SimplyVirtues reserves the right to deduct any incurred return shipping costs from your refund. 

 

6. Customs Delays 

Customs processing times vary by country and may cause unexpected delays. SimplyVirtues is not responsible for delays caused by customs clearance and cannot expedite the process. 

 

7. Address Errors & Non-Deliverable Shipments 

  • Customers are responsible for providing an accurate shipping address. If an incorrect address is provided and the package is returned, the customer will be responsible for the cost of reshipment. 

  • If a package is marked as delivered but not received, the customer must contact the shipping carrier to resolve the issue. SimplyVirtues is not responsible for lost or stolen packages after they are marked as delivered. 

 

8. Lost or Damaged Packages 

If your package is lost in transit or arrives damaged, please contact us at info@simplyvirtues.com within 14 days of the estimated delivery date. We will work with the carrier to investigate the issue and determine a resolution. 

SimplyVirtues is not responsible for delays caused by postal services, weather conditions, or force majeure events